At Juliet DIY, we want you to have a smooth shopping experience. If for any reason you are not satisfied with your purchase, our Refunds and Return Policy outlines the steps you can take.
Returns
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You may request a return within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition that you received them.
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To initiate a return, please contact us at [email protected] with your order details.
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Once your return request is approved, we will provide instructions for sending the item back to us.
Refunds
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After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
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If approved, refunds will be processed within 7–10 business days.
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Refunds will be issued in the same method as the original payment (cash on delivery orders will be refunded through a suitable method agreed with the customer).
Exchanges
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If you received a defective or damaged item, we will exchange it at no additional cost.
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Exchange requests must be submitted within 7 days of receiving your order.
Non-Returnable Items
Certain products such as customized or personalized items, clearance goods, and used supplies are not eligible for return or refund.
Contact Us
For all return or refund inquiries, please reach out to us at:
Email: [email protected]